Terms of Service

GRUTH provides on-the-ground verification services in Kenya. We dispatch trained field inspectors to visit locations, collect photographic and video evidence, take GPS measurements, and prepare structured written reports delivered through a secure client dashboard.

You must be at least 18 years old and capable of entering into a legally binding agreement to use GRUTH. By registering, you confirm that all information you provide is accurate and up to date.

You are solely responsible for maintaining the security of your account credentials. You must notify us immediately at hello@gruth.ke if you suspect unauthorised access to your account.

We reserve the right to suspend or terminate accounts found to be in breach of these Terms, without prior notice where necessary to protect the platform or other users.

When you submit a verification request, you confirm that you have lawful authority or a legitimate interest in the subject of the inspection. You agree to:

• —Provide accurate location information and a clear description of what requires verification
• —Not use GRUTH to inspect properties or persons without lawful authority to do so
• —Not request surveillance, harassment, or evidence intended for use in illegal activities
• —Accept that inspections are subject to reasonable site access and may be rescheduled due to circumstances beyond our control (e.g. locked sites, safety hazards, adverse weather)
• —Not submit duplicate requests for the same location and purpose without contacting us first

GRUTH reserves the right to decline any request that, in our reasonable judgement, would be unlawful, harmful, or in violation of these Terms.

Service fees are calculated and displayed at the time of request based on service type, county, and urgency. All fees are payable in advance in Kenyan Shillings (KES) via Paystack before an inspector is dispatched.

Inspection reports are delivered within the timeframe confirmed at the time of request — typically 24–48 hours from the date of inspection. Where circumstances prevent on-time delivery, we will notify you and agree a revised schedule.

Reports and inspection evidence collected on your behalf are provided for your personal and business use only. You may share your own reports with advisors, family members, or institutions for lawful purposes. You may not:

• —Reproduce or redistribute reports commercially without our prior written consent
• —Misrepresent the source, date, or findings of a report
• —Use reports as a substitute for legal due diligence or a professional structural survey
• —Remove or obscure any GRUTH branding, watermarks, or attribution from delivered reports

To the maximum extent permitted by applicable law, GRUTH's total liability to you for any claim arising from use of our service is limited to the fees paid for the specific inspection giving rise to the claim.

We are not liable for indirect, consequential, punitive, or speculative damages of any kind, including loss of profits or loss of a transaction. Nothing in these Terms limits liability that cannot be excluded by law.

In addition to the obligations in Section 3, you agree not to:

• —Use GRUTH for any unlawful purpose or in violation of any applicable law or regulation
• —Submit false or misleading information in verification requests or your account profile
• —Attempt to access other users' accounts, dashboards, or personal data
• —Use automated tools, bots, or scripts to scrape, index, or overload the platform
• —Engage in any conduct that could damage GRUTH's reputation or our relationships with field inspectors
• —Circumvent, disable, or interfere with any security, rate-limiting, or access-control feature

Violation of these terms may result in immediate account suspension and, where applicable, referral to relevant authorities.

The GRUTH platform, brand, codebase, and all associated technology are the exclusive intellectual property of GRUTH. No licence to use our brand or technology is granted beyond what is necessary to access and use the service as intended.

Inspection reports and evidence collected on your behalf remain your property once delivered, subject to the usage restrictions in Section 5. You grant GRUTH a limited licence to host, display, and process this content solely for the purpose of delivering and maintaining your dashboard.

You may close your account at any time by contacting hello@gruth.ke. Upon account closure, your data will be handled in accordance with our Privacy Policy.

GRUTH may suspend or terminate your account at any time if you breach these Terms, if your account poses a security risk, or if we are required to do so by law. We will give reasonable notice except where immediate action is necessary to protect the platform or other users.

These Terms are governed by and construed in accordance with the laws of Kenya. Any disputes arising under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Nairobi, Kenya.

If you are a consumer located in the United Kingdom or a member state of the European Union, you may also have rights under the consumer protection laws of your own jurisdiction, which these Terms do not limit.

We may revise these Terms at any time. Updated Terms will be posted on this page with a new “Last updated” date. Material changes will be communicated via email or in-app notification at least 14 days before they take effect.

Continued use of GRUTH after the effective date of revised Terms constitutes your acceptance of those changes.